At Nuthatch Creations, we create and sell a mixture of ready-to-send products, one-of-a-kind furniture and bespoke pieces made especially for each customer. Delivery times and arrangements therefore vary depending on the type of product ordered.

DELIVERY & RETURNS

SERVING BOARDS

Our serving boards are made in advance and are ready to send when shown as in stock on our website.

UK standard delivery is included free of charge. We aim to dispatch in-stock serving boards within [2–3 working days] of receiving your order.

Once dispatched, orders will usually arrive within a few working days. Delivery times may be slightly longer during busy periods, bank holidays or to remote locations.

You will receive confirmation when your order has been dispatched.

READY-MADE COFFEE TABLES

Our coffee tables are individual, one-of-a-kind pieces and are available for delivery when shown as in stock.

Because they are too large and valuable to send through an ordinary parcel service, coffee tables are delivered by a specialist furniture delivery company.

The delivery cost and estimated delivery time will be shown on the product page or confirmed with you before payment is taken.

After your order has been confirmed, the delivery company will contact you directly to arrange a suitable delivery date and time. Delivery times depend on your location and the courier’s schedule.

Please check that the furniture dimensions will fit through doorways, hallways, stairways and any other access points before ordering. Please tell us about restricted access, parking difficulties, stairs or other delivery considerations before your delivery is arranged.

BESPOKE AND MADE-TO-ORDER FURNITURE

Our dining tables, desks, bookcases and other bespoke furniture are individually made to order in our Herefordshire workshop.

Lead times depend on the size and complexity of your commission and the number of projects already scheduled in the workshop. When workshop availability allows, a typical piece may take approximately six weeks to make. At busier times, the lead time may be longer.

We will discuss the expected lead time with you before your order is confirmed and will keep you updated as work progresses.

Once your furniture is complete, it will be collected by our specialist furniture delivery company. The delivery company will then contact you to arrange a suitable delivery date and time.

Your estimated delivery cost, delivery area and any installation or assembly arrangements will be included in your quotation or order confirmation.

Delivery dates are arranged separately from the workshop completion date and may depend on the delivery company’s route and availability.

DELIVERY AREAS

We deliver throughout the UK, subject to courier availability.

Deliveries to the Scottish Highlands, islands, Northern Ireland or other remote areas may take longer or require a separate quotation. We will always confirm any additional delivery cost before accepting your order.

CHANGING YOUR MIND ABOUT A READY-MADE PRODUCT

The following section applies to ready-made products bought online, including serving boards and completed coffee tables.

You have the right to cancel your order without giving a reason by contacting us within 14 days of receiving the product.

After telling us that you wish to cancel, you must return the product to us within a further 14 days.

Please contact us before returning anything so that we can provide the correct return address and instructions.

Products should be returned carefully packaged and in the condition in which they were received. You may inspect the product as you would in a shop, but we may reduce the refund if the product has been used, damaged or handled more than was reasonably necessary to inspect it.

Unless the product is faulty, damaged or not as described, you are responsible for the cost of returning it.

Serving boards can normally be returned using an appropriate insured postal or parcel service.

Coffee tables must be returned using a suitable specialist furniture carrier. The expected cost of arranging a furniture return depends on your location and the size of the item. We can help you obtain a quotation, but the return delivery cost remains your responsibility when you are returning an item because you have changed your mind.

We will issue any refund due within 14 days of receiving the returned product or receiving evidence that it has been sent back, whichever happens first. Refunds will be made using the original payment method.

BESPOKE AND CUSTOM-MADE ORDERS

Most of our bespoke furniture is made to dimensions, materials and finishes chosen and approved by the customer.

Products made to your individual specifications or clearly personalised cannot normally be returned simply because you have changed your mind.

Please check all measurements, drawings, timber choices, finishes and other details carefully before approving your order.

Cancellation may not be possible once materials have been ordered or work has begun. Any cancellation terms, deposits and staged payments will be explained in your quotation or order confirmation before you commit to the purchase.

This does not affect your rights if an item is faulty, damaged, not as described or has not been made in accordance with the agreed specification.

DAMAGED, FAULTY OR INCORRECT ITEMS

We take great care when making, packaging and delivering every product.

Please inspect your order as soon as reasonably possible after delivery. If an item arrives damaged, faulty or incorrect, contact us promptly and include photographs of:

• the complete item;

• the damaged or faulty area;

• the packaging; and

• the delivery label, where applicable.

For large furniture, please contact us before arranging a return. We will discuss the most appropriate solution and, where necessary, arrange collection, repair, replacement or refund.

Reporting visible delivery damage promptly helps us raise the matter with the courier, but it does not affect your statutory consumer rights.

NATURAL TIMBER

Wood is a natural material. Variations in grain, colour, knots, figuring, waney edges and other natural features are part of the character of British timber and make each piece unique.

These natural variations are not normally considered faults, provided the product matches its description, photographs and any design or timber selection agreed with you.

CONTACTING US

To ask a question about delivery, cancel an eligible order or arrange a return, please contact Nuthatch Creations through our website Contact page.

Please include your name, order number and details of the product concerned so that we can help you as quickly as possible.

Nothing in this policy affects your statutory consumer rights.